Onboarding & User Flows
The first five minutes decide whether a sign-up becomes a customer. We design onboarding that gets people to their first win fast, without a tour nobody reads.
Sound familiar?
Signs you need onboarding & user flows
- Plenty of people sign up, but most never come back after day one.
- Your onboarding is a long product tour that users skip.
- Key setup steps (connecting data, inviting a team, adding a payment method) are where people quit.
What You Get
Everything included in a onboarding & user flows engagement, sized to your stage.
Activation audit
Where users drop off today and the single moment that makes them stay.
Onboarding flow design
Welcome, setup and first-run screens designed around that first win.
Empty states & nudges
Useful empty states, checklists and prompts that pull people forward.
Lifecycle touchpoints
Emails and in-app messages that bring drifting users back.
How It Works
Find the aha moment
Work out what successful users do in their first session.
Remove friction
Cut, reorder and simplify every step between sign-up and that moment.
Design & prototype
Onboarding screens and states, tested with new users.
Measure & iterate
Instrument the flow so you can see what changed.
Ideal for
- SaaS products with low activation
- Consumer apps losing users after install
- Marketplaces with two-sided setup
Related Work
All work →
Onboarding & User Flows: Questions
Clear, zero-fluff answers on how we scope, design, build and support your product, from the first call to the last deploy.
No. Redesigning onboarding on a live product is often the fastest improvement you can make, because every new user passes through it.
We define the events that matter and can implement them, so the redesign is measured instead of guessed.
Got an idea? Get our two cents.
Book a 15-minute call. We'll talk through the idea and follow up with a written plan, timeline and a fixed quote.